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Signature Brew's Frequently Asked Questions (FAQs)

Your one-stop-shop for general questions including beer info, opening hours, collections, how to order and other such shopping cart/webstore enquiries. 
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How can I track my order?

For more information on tracking your order, please see more here.

Is the Pub In A Box Vegan?

Whilst our beers are indeed vegan, we cannot guarantee the snacks will be, but if you place a note on your order then we can facilitate that. 

Can I make a bulk order to separate addresses? 

You can indeed. Please drop us an email to shop@signaturebrew.co.uk with your requirements and one of our team will be in touch to discuss possibilities.

My order's arrived and there's a problem, how can I resolve this?

Please get in touch with our customer service team at shop@signaturebrew.co.uk with your order number and enquiry and we'll aim to get it resolved ASAP.

Can I click & collect my order?

Yes, select "Collection" at the checkout to collect your order at the E17 takeaway shop. 

When will my collection order be ready?

Our team prepare orders up to 3pm each day. Any orders placed after this time will be ready the following working day. 
Prepared orders can be collected from our takeaway shop, open 12pm - 5pm every day.

Can I change my order after placing it? 

All orders are processed in multiple batches throughout the day. If you need yo make an amendment, please email shop@signaturebrew.co.uk and we will see what we can do.

Do you do free local delivery?

We do not presently, but we welcome locals collecting from our E17 brewery.

Can I add a note to my order? 

Yes, there is a box in which you can enter a note as you place the order.

How long do the Mini Kegs last?

The Mini Kegs generally have a BBE date of up to a month, and are best enjoyed within two days of opening. 

Delivery Charges

Shipping prices will be calculated at checkout. Our packages are sent via couriers APC or Parcelforce and prices are determined by them and the location of the delivery. 

Piss Up and Skints Events

I'm afraid we do not yet have a date for these events, given the ongoing government rules regarding distancing at live indoor events. We will contact all tickets holders when we have more details.
If you would like to be added to waiting list for either of the shows, please drop us an email at shop@signaturebrew.co.uk. 

 

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