RETURNS

Faulty or damaged items

 

Please contact shop@signaturebrew.co.uk to organise a refund or replacement.

In order for us to process your return please email us within 14 days of receipt. We may require photographic evidence of damaged goods.

If your delivery is clearly damaged at the point of receiving the order, you are within your rights to refuse receipt of delivery. You must inform the courier and they will arrange for the parcel to be returned to us, you will be contacted to confirm that this was an intentional action, and a refund will be processed.

In the case of faulty or damaged goods you do not have to return the items, but we may require photographic evidence.

Returning a gift

We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue a gift voucher for the value of the item you are returning or that is defective.

Please contact  shop@signaturebrew.co.uk to obtain a replacement for your gift.

In the case that a refund is required, refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

How long will my return take

Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Signature Brew Limited. Any refund will be made in the same form of payment that was used to make the initial purchase.

In the case of faulty or damaged goods you do not have to return the items, but we may require photographic evidence.

Returning your item

Items must be returned within 30 days of purchase.

Items returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you.

Returns can be sent via the courier of your choice or with your local Post Office branch and please keep receipt of postage until your return has been processed. Please send your return to the address:

FAO: Webstore Returns, Signature Brew, Unit 15, Uplands Business Park, Blackhorse Lane, London, E17 5QJ.

We recommend using a track and trace service for your return, as you are still liable for the cost of the products until they have been received by us.

Please note we are unable to accept returns of perishable goods.